Both mine and my parents device, which were each barely a month old, stopped working within 24 hours of each other. After reaching out to customer service and communicating with them(they take 4-7 days to respond back via email), I finally sent another email after getting no response for close to 3 weeks. 5 days later I still have no response so decide to call customer service. I was basically told I had to keep waiting because they are busy even though I haven’t been able to use the purchased product for longer than I actually was able to use it. Poor product quality and even worse customer service.