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Shipping / Returns
When will my order ship?
This week all orders will be processed in 1-3 business days.
We ship UPS ground from our super-secret warehouse in California. As soon as your order ships, we’ll send you an email with tracking information from UPS so you can follow its progress.
Where is my order?
If you have not received your order 2 weeks after estimated delivery, please contact Customer Support for assistance. Shipping delays related to COVID-19 may impact orders and we are doing our best to get your order to you as quickly as possible.
How much does shipping cost?
We’re pleased to offer free ground shipping on domestic orders $50 and over. For orders under $50, international orders, and expedited orders, shipping will be calculated based on the order total and its destination.
Do you offer International Shipping?
Dash products are currently only available through ByDash.com in the US, however we are currently working on making them available worldwide! Dash products are also available in-store through our retail partners in the US and Canada. If you live outside North America and would like to receive information about expanded shipping capabilities through ByDash.com, please subscribe to our email mailing list. We’ll be happy to keep you updated!
REPAIRS & REPLACEMENTS
Dash products are durable, convenient appliances designed to make your life easier and more fun. While our products are long-lasting and easy to use, we are not always perfect. If you run into a problem, please contact our Customer Support team for assistance. We are happy to replace defective products and/or products within our Feel Good Rewards warranty period.
Our Customer Support team will be happy to assist when processing your warranty claim. Please do not hesitate to contact us for product support, warranty, and maintenance related questions directly at: 1-800-898-6970 from 7AM – 7PM PST, Monday – Friday, or by email at firstname.lastname@example.org. Please have your model number on hand.
Proof of purchase indicating the date and location of your purchase is required when seeking a replacement. We are unable to refund or replace products without proof of purchase as well as a full name, shipping address, and telephone number.
RETURNS & REFUNDS
Due to our current fulfillment practices, all products purchased through ByDash.com are final sale. We are unable to take refunds or returns at this time. If you have received a product that has been damaged during shipping, is defective or needs replacement, please see our Repairs & Replacements policy above.