Shipping / Returns

SHIPPING INFORMATION

Your order will be shipping from our special secret warehouse in California. Orders are processed within 1-2 business days and we ship UPS ground. If you have not received your order, please contact Customer Support for assistance. Orders that have been placed over the weekends will be processed on Monday.

For International Customers: Dash products are currently only available through ByDash.com in the US, however we are currently working on making them available worldwide. Dash products are available in-store through our retail partners in the US and Canada. If you live outside North America and would like to receive information about expanded shipping capabilities through ByDash.com, please subscribe to our email mailing list we will keep you updated!

RETURNS & REFUNDS

Due to our current fulfillment practices, all products purchased through ByDash.com are final sale. We are unable to take refunds or returns at this time. If you have received a product that has been damaged during shipping, is defective or needs replacement, please see our Repairs & Replacements policy below.

 

REPAIRS & REPLACEMENTS

Dash products are durable, convenient appliances designed to make your life easier and more fun. While our products are long-lasting and easy to use, we are not always perfect. If you run into a problem, please contact our Customer Support team for assistance. We are happy to replace defective products and/or products within our Feel Good Rewards warranty period.

 

Our Customer Support team will be happy to assist when processing your warranty claim. Please do not hesitate to contact us for product support, warranty, and maintenance related questions directly at: 1-800-898-6970 from 7AM – 7PM PST, Monday – Friday, or by email at support@bydash.com. Please have your model number on hand.

 

Proof of purchase indicating the date and location of your purchase is required when seeking a replacement. We are unable to refund or replace products without proof of purchase as well as a full name, shipping address, and telephone number.