Need help with your shopping experience?

Find the answers that you’re looking for below.

general questions

Where can I shop Dash products in-person?
Dash products are on shelves at a variety of retail partners across the US. Not every Dash product is available at every store, so we encourage you to call ahead or visit one of our partners’ websites. You can also subscribe to our email list or follow us on Instagram to see when and where new products are launched.
Are Dash products kid-friendly?
While we try to make our products and recipes as family-friendly as possible, Dash products are NOT designed for children to use unsupervised.

products

How do I get a product manual?
Every Dash product comes with a complete product manual inside the box to get you started. If you have misplaced your manual or didn't get one, visit the “Warranty and Manuals” tab on the relevant product page on ByDash.com to get your manual (the tab is located underneath the product images and 'Add To Cart' button!). You can also visit our Support page to access the full library of Dash product manuals.
How do I get a spare part for my product?
In order to receive an extra part, please contact Customer Support. (support@bydash.com)

orders & shipping

What regions do you currently ship to?
We are currently able to ship only within the contiguous US states (i.e., not including Alaska, Hawaii, and Puerto Rico). We do not currently ship to Canada, and cannot ship to a PO box or an APO/FPO address.
My product has not arrived, what should I do?
Depending on where you live, your product may take longer or shorter to ship. The processing time for our products takes up to 2 business days. If your product has not arrived after 10 business days, please contact our Customer Support team for more information.
Do you offer free shipping?
We offer FREE shipping on all orders over $49! We ship UPS and comply with standard UPS shipping rates based on dimensions and the weight of your products. Unfortunately we are unable to ship to a PO box.
My product arrived broken, what can I do?
Your Dash product comes with a 1-year warranty period during which you can exchange or return it for the same item. Our Customer Support team will be happy to assist when processing your warranty claim. If troubleshooting fails to fix the problem, we are happy to replace the item or defective part. We do require proof of purchase as well as your full name, shipping address, telephone number, and the model number of your Dash product.

returns

What is your return policy for Dash products?
Due to our current fulfillment process, products purchased through ByDash.com are final sale. If you have an issue with your Dash product or warranty, please contact Customer Service.

account

How can I create an account on ByDash.com?
You can create an account by clicking on the Account icon in the upper right corner and providing your email address — it's free! Creating an account allows you to register your products and accumulate points towards rewards.
What is Dash Feel Good Rewards?
Feel Good Rewards is the points program through which you can earn promotional discounts, prizes, and other benefits. It is part of your account on ByDash.com.
How do I register my product with Feel Good Rewards?
If your product was purchased through one of our retail partners—whether online or in-store—you can register your product by clicking on "Register Products" in the bar at the top of the page.
Do I need to register products purchased through ByDash.com?
If you have purchased your product using your account on ByDash.com, your product is already registered. Points will be added to your account within 48 hours.
Help! I've forgotten my password!
If you have forgotten the password for your account, simply use the "Forgot Your Password" button below login and enter your email.