Return and Exchange Policy
We understand you may change your mind after shopping with us: if for any reason your Dash purchase is unsatisfactory, we accept returns within 30 days of the original date of purchase. If what you received is either damaged or defective, please reach out to our Customer Support team for help processing your warranty claim (see Repairs & Replacements).
Please note the Return Terms & Conditions below and be sure to keep your original receipt. We only accept returns for bydash.com orders. We cannot accept returns for items purchased from a 3rd party retailer. Dash reserves the right to limit or reject returns when we suspect policy abuse or fraudulent behavior from a customer. In addition, bulk purchases are considered final sale and are not eligible to be returned.
To start a return, enter your order number and email address at our Returns Center.
Proof of purchase indicating the date and location of your purchase is required when seeking a replacement. We are unable to refund or replace products without proof of purchase as well as a full name, shipping address, and telephone number.
RETURN TERMS & CONDITIONS
The following Terms & Conditions apply to all Returns and Exchanges:
- Returns are accepted within 30 days of your purchase from bydash.com unless your purchase is defective or damaged (see Repairs & Replacements below).
- Returned merchandise must be in salable condition with the manufacturer’s original packaging.
- Save all packaging for any claims.
- Shipping fees are not refundable.
- The customer is responsible for return shipping labels and costs.
- Accepted returns will incur a restocking fee of $5 per item.
Certain items, such as bulk orders/wholesale orders, may not be eligible for returns. All gift card purchases are final sale.
REPAIRS & REPLACEMENTS
Dash products are durable, convenient appliances designed to make your life easier and more fun. While our products are long-lasting and easy to use, we are not always perfect. If you run into a problem, please contact our Customer Support team for assistance. We are happy to replace defective products and/or products within our Feel Good Rewards warranty period.
Please fill out our contact form and our Customer Support team will be happy to assist with processing your warranty claim.
Do not hesitate to contact us directly for product support, warranty, and maintenance-related questions at: 1-800-898-6970 from 9AM – 5PM EST, Monday – Friday. Please have your model number on hand.